Digital Guest Registration

Frequently asked questions

How do I create a QR code for contact tracing?

1. Create a free account
2. In the Dashboard click on Create Landing Page
3. Choose the Landing Page type Covid19 Tracing
4. Adapt the contact tracing form to your needs
5. Download the QR code and print it on a table stand.

Where and how long is the guest data stored?

We store all data securely in our data center in Vienna. The data never leaves the European Union. If a contact is older than 28 days, he is automatically deleted.

Are guests automatically logged out after a certain amount of time?

You can specify a period where your guests are automatically checked out if a guest doesn't do it themselves.

Which data are recorded exactly?

The guest registration form contains the following optional fields:

• First name
• Last name
• Phone number
• E-Mail
• Table number
• Date
• Time

How do I submit the data to the health authority?

You can send the data to your Download guests as an Excel file and, in the event of a positive COVID test, forward them to the responsible authorities by email.

Do my guests have to register every time?

No. A guest can save his data on his smartphone for further visits. A cookie is stored for this that can be deleted at any time.

Can I register multiple persons?

Yes. You can add as many persons you are in company with after you have registered.

Can I view a digital menu after a guest has registered?

Yes. You have the option of uploading a PDF file that will be displayed after registration or you can forward to any URL.

Can I create a unique contact tracing QR code for each of my tables that is assigned to a table number?

Yes. You can generate any number of contact tracing QR codes and assign a table number to each QR code. This means that the guest does not have to enter a table number when registering.

I have already linked a QR code to a digital menu with your service. Can I insert the COVID-registration before without having to reprint the QR code?

Yes. Delete the QR code that links to the menu and make a note of the shortened URL and the destination URL. Now create a contact tracing QR code with the same shortened URL. You can set the shortened URL in the branding section. In the "On Submit"-section, specify the PDF menu or link to the URL with the digital menu.

Is it mandatory for my customers to provide their contact information before entering my restaurant?

It will depend on your local regulations. Most of the countries are leaving it up to the individuals to decide if they want to share their info or not and this does not deny the righ to enter the establishment. Some countries even have their own contact tracing App.

Our solution wants to be useful for companies and institutions to help local authorities with contact tracing tasks.

Why are you offering the service for free?

In times of COVID, we don't want to make a profit out of necessity and support the already ailing gastronomy.