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Reliable partners since 2011

Reliable partners
since 2011

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Frequently asked questions

Startups, Academic and non-profits Discounts

We want to help you to grow your project and contribute our share to academical and non-profit institutions.

  • Startups: Extra -20% discount on all premium plans (premium or white label) for the first year for startups that were founded no more than 2 years ago
  • Non-profit organizations and academical institutions: Extra -10% discount on top of any of our premium plans (Starter, Premium or White Label)

Discounts apply only when annual billed.

Eligibility: Before entering your payment info please contact us so we can review your application and apply the discount.

How do I cancel my subscription and terminate my account?

You can cancel the subscription in your »Account« tab anytime by clicking on »Terminate Account«.

Once you have purchased one of our products you have the right to withdraw from the contract within 14 days. After that time, we cannot refund you any money on a purchased product.

You can test your account for 30 days free-of-charge. If you do not enter your payment data in the »Account« section when logged in during the trial, your account will be set inactive after the trial has ended. If you enter your payment data, we will charge the amount due on a quarterly or annual basis in advance and send you an invoice accordingly.

The minimum contract term is 3 Month. If you decide to terminate your account in the current billing cycle we cannot give a refund.

If you cancel your subscription, we will not debit from your credit card or send you invoices again after the end of the billing cycle stated on your last invoice.

What payment methods do you accept?

Credit Cards, Wire transfer and Paypal

We support American Express, VISA or Master Card. You can also pay with PayPal. Payment by bank transfer is also accepted under certain conditions. Learn more about our Payment methods

My Credit Card is not accepted. Why?

If there are any problems registering or debiting from your credit card please follow the link to get help: Resolving Credit Card Problems

Am I required to pay VAT?

For members of the European Union

As a company in an EU country outside Austria, with a valid VAT number, name and address we can issue you invoices without VAT.

For non-members of the European Union

All invoices for customers outside the EU are issued without VAT.

Help and Support

If you subscribe to a paid plan, we give you assistance and support through our live chat or e-mail or have a look in our knowledge base. We are happy to answer questions about the platform. However, support services do not include implementation work nor creating mobile websites or QR Codes from our side.