EU General Data Pro­tection Regu­lation (GDPR)

Data security and Integrity

What personal data do we collected from you?

Server Logs

We store all access to our servers in so-called log files. These include the IP address and which resource was accessed. The data in the log files are not linked to any persons. Only in case of a criminal act or attack on our infrastructure we use the log files to find a clue about the attack or forward the log data to the authorities. The logs will be deleted after one month.

User Account / QR Code

For each user account or QR Code created, the IP address is saved. In case the QR Code points to a fraudulent site with illegal content, we are able to temporarily disable the QR Code or the user account and to hand over the IP address to the authorities. If the account or the QR Code is deleted, the stored IP address will also be deleted.

Matomo

For the evaluation of visitors on our website we use Matomo. This helps us to understand how often and from where our website is visited. Anonymized IP addresses are saved in Matomo. The last 3 digits of the IP are omitted and thus no personal identification of visitors more possible.

You are in control of your data

Right to Information

You have the right to ask for confirmation as to whether personal data is being processed and for information about this data.

Right to Rectification

You have the right to request the completion of the data concerning you or the correction of the incorrect data concerning you.

Right to Transmission

You have the right to receive data that you have provided to us and to request their transmission to other persons responsible.

On demand

Upon request of an individual from a verified e-mail address, we will immediately delete all personal data and contents that you have created under your account (QR Codes, landing page and statistics). Please, log into your account and click on your account settings to "close account". If you have been a customer with us and have already received an invoice, we are obliged to keep your billing data for the tax office for 7 years.

Automated

If your free account has not been active for 5 years your account including all data will be deleted automatically. An account is inactive if you do not login within that time range nor any of your QR Codes has been scanned longer than 5 years.

IP Address

We use the IP address to determine the country where the QR Code was scanned. After the lookup, the IP is stored anonymously in the database. It is not possible to relate to a person using the anonymous IP address.

GPS Position

The GPS position can only be retrieved by explicit consent of the user in the browser. This security query was issued by W3 Consortium and is built into every browser. The query cannot be bypassed.

Phone Number

From the browser in which the target URL of the QR Code is requested, only very limited information can be extracted. It is not possible to retrieve the device's phone number or any other contact information.

Landing Pages

In order to comply with the EU General Data Protection Regulation (GDPR) when creating your landing pages, you can set optional links to your imprint and privacy policy on every landing page.

If you integrate content from external servers (such as Google Fonts) on your landing pages, you should include a notice in your privacy policy for each service.

Positive Opt-In

When a user sends personal information, you must request his consent, which is when he or she gives a statement of intent, i.e. the user marks the checkbox. Pre-checked boxes that use customer inaction to assume consent are not valid under GDPR. You can optionally specify how many days the customer data should be saved.

3rd Party Tracking / Re-Targeting

When creating a dynamic QR Code, you can include third party tracking plugins such as Google Analytics or a re-targeting pixel by Facebook when a QR Code is scanned. Those external tracking services will store a third-party cookie on the user's device.

In EU countries, due to the General Data Protection Regulation (GDPR) and in the United States, because of the California Consumer Privacy Act (CCPA), express consent from a user is required, if third-party cookies are to be stored on his device.

Our service provides an optional consent popup, that is displayed to the user before the cookies are stored and the user is being redirected to the target page.

If the option for the consent is activated, the user first confirms that he agrees to the storage of cookies on his device before he is redirected. If he does not agree, the cookies are not created, and he is redirected to the target page. If the popup for consent is deactivated, the user is redirected to the landing page without his knowledge that third-party cookies are being saved.

White Label Users

External Data Processor

Payment Service Provider

Through our products you have the opportunity to complete payment obligations subscriptions. Insofar as this is necessary for the performance of the contract, data is also sent to our payment service providers or hand over the bank responsible for the payment processing. The scope of the data is limited to the minimum required for the purpose of contract execution. Sensitive credit card information is never stored on our servers.

Microsoft

For our Customer Relation Management we use the following services of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
Personal data required for the use of the application are stored in encrypted form in databases.

microsoft.com

Hetzner

We are hosting and managing our server infrastructure at the Hetzner data centers in Nuremberg and Falkenstein. Hetzner GmbH - Industriestr. 25 - 91710 Gunzenhausen - Germany

hetzner.com

BunnyCDN

To provide you with fast and responsive page loading times we are using the content delivery network BunnyCDN a service from BunnyWay d.o.o. Škofjeloška Cesta 13, 1215 Medvode Slovenia

bunnycdn.com

tawk.to

To directly contact anyone interested in our site via chat, we use the following service from tawk.to inc., 187 East Warm Springs Rd, Las Vegas, NV, 89119

tawk.to

Google Maps

To show QR Code scan positions on a map, we have included in our website maps from the service Google Maps by Google LLC via their API.

google.com

YouTube

We embed videos on our website for educational purposes streamed from YouTube, Google Ireland Limited, Gordon House, Barrow Street,Dublin 4, Irland. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it.

youtube.com

Cloudflare

We protect our website from DDoS attacks with Cloudflare Germany GmbH Rosental 7, c/o Mindspace, 80331 Munich. Only in the event of an attack are visitors first directed to a Cloudflare server, which checks whether the visitor is a real person and only if the check is positive the visitor will be forwarded to our servers.

cloudflare.com

Privacy Policy for your Website

If you use our service to generate QR Codes and you want to mention us in your privacy policy, you can use the following HTML snippet: 

We create QR Codes with the QR Code Generator from qrplanet.com. qrplanet.com will not process or store any of your personal data. For more information, see https://qrplanet.com/gdpr

In case you want to use our QR Code Solutions, where we process personal data of your clients we act as a data processor. We recommend you to include our service in your privacy policy explaining which personal data is stored by us as well as link to our GDPR page like shown in the example above.

Data Processing Agreement (DPA)

By opening a paid account, we automatically create a DPA with your and our contact information. You can conclude the contract online and receive it as a PDF document for download.

You do not have to send us the DPA. The DPA serves for your safety that we as a partner are GDPR compliant and you can present the contract in the event of an inspection by the GDPR-authority.

Download DPA Example

•  Datacenters - Our data centers are located in Germany with headquarters in Nuremberg and a failover system in Falkenstein, as well as an additional backup system in Finland.

• CDN - Customers outside the European Union are integrated into a global Content Delivery Network (CDN). This guarantees optimal loading speeds when your QR Codes are accessed and improves the user experience worldwide.