This post is only relevant to you, if you are a white label customer and you are using a custom domain that has an A-Record set.
Due to the expansion of our server infrastructure, the use of A-Records will no longer be supported soon.
The current IP address you are using for the A-Record will be available until the end of the year on December 31, 2023 at the latest.
For a continued access to the platform, please set up a CNAME-Record for the domain and remove the A-record.
If creating a CNAME entry for your root domain is not possible at your current registrar, please sign up for Cloudflare's Free Plan. Cloudflare allows you to set a CNAME-Record to your root domain in a GDPR-compliant manner.
You can find detailed instructions here.
This process will cause no downtime and your domain will stay with your current registrar.