User Management

Your white label account has a multi-tenant architecture, that means you, as the administrator of the platform, are able to create as many user accounts for your employees or customers as you want.

If you want to create more administrators, you can set up sub accounts or create team leaders that can manage 1 or more users. Find our permission overview below.

To create a user in your white label account you need to be logged in as administrator. The login link for you as administrator starts with https://YOURDOMAIN/admin/login in the address bar of your browser.

In the user section click on Create User and enter the mandatory fields, which are username, e-mail and a secure password. If you have already created other users, you can copy the user settings of another user account from the drop-down menu at the bottom. When you click Create User at the very bottom the user will be added and displayed in the user section.

Click on the pencil icon next to the username to edit a user.

You can set a range of options and permissions for each user, e.g. specify  whether and how many QR Codes or landing pages they are allowed to generate. You can also assign custom languages, enable or disable specific features and even add two factor authentication.

With the white label plan, you can assign a custom domain to each user. That means they can have a separate login URL and when they create dynamic QR Codes the link in the QR Code will show the custom domain.

There are two ways how you can login as a user.

When you click on the Login button next to a user in the user section, you will be logged in as that user with administration rights. You can do everything no matter which permissions you have set for that user. For example, if you disabled deleting QR Codes for that user, you can still delete QR Codes when you are logged in as an administrator.

You can also simulate how it feels to login as a user. To do so you can open a new private browser window or logout of your account. Then login with the user credentials using the login link https://YOURDOMAIN/user

When logged on a user level you will not see the live chat widget at the bottom right. You can even add your own live chat plugin to give support to your users. By default, the help section is enabled so your users will see tutorials on how to use the platform. You can turn off the help or add a chat plugin from the branding section when logged in as admin.

You can let your users also login via SSO. We have prepared various tutorials for Okta, Azure Active Directory/Entra ID or Keycloak that explain how to connect our platform with your IDP.

Find an overview for all possible roles:

	Admin	Subaccount			User
Role		Admin	Manager	Team Leader
Account Branding	✅	✅
Account Payments	✅	✅
User Management Create and delete users, move QR Codes, set user permissions	✅	✅	✅
Subaccount Management	✅	✅	Managers and Teamleaders
QR Code & Landing Page Management Create, edit, delete, import/export, Media, Statistics	✅	✅	✅	Only in assigned users	✅*
Authentication Management Multi-Factor Authentication (2FA) and Password Reset	✅	✅	For Users, Managers and Teamleaders	Only for themselves (NOT for assigned users)	✅*
QR Design Template Management	✅	✅	✅	✅	✅*
Admin Account API	✅	✅	✅
User QR Code API	✅	✅	✅	✅	✅*
Set Custom Domains	✅	✅
Set Integrations per user	✅	✅	✅	Only for assigned users	✅*
Set Webhooks per user	✅	✅	✅

*only for this user, if permitted