Your clients don't see a chat window
When your clients are accessing the platform we do not display the widget on the bottom right corner.
Only you as admin will see the live chat
Our live chat only appears if you are logged in as an administrator of your White Label account. We are only proving support to administrators or account managers. If you want to completely remove the live chat, you can add the following code to the Footer field of your Branding section:
<script>
//Hide the chatbox
Tawk_API.onLoad = function(){
Tawk_API.hideWidget();
};
</script>