We are here to help. All our premium plans include first level support on how to use the platform and its functionalities.
The provision of advertising services to legal persons, entities or bodies established in Russia is prohibited under Article 5n (2a) of Regulation (EU) No 833/2014, inserted by Regulation (EU) 2022/2474 of 16 December 2022.
From time to time it happens, that a firewall or network security software is blocking some IP addresses of our CDN network or even our website.
we cannot fill out forms on an individual basis. You will find all information you need on our website.
We never display ads, we have >99,5 uptime, we do daily backup, we have 10+ years of experience, we have a scalable infrastructure and there is no host hostage.
Check if our site is down, verify your browser settings, temporarily disable antivirus and firewall software, flush your DNS cache or change your DNS address
To verify that our side is down you can you please run the following check isitdownorjust.me/qrplanet.com/
Please check empty your browser cache, start a private session, clear the SSL State in browser or disable antivirus and firewall.
Check if site is up, check your internet connection and browser settings, disable antivirus and firewall, reset tcp/ip settings and disable vpn or proxy.
No. Log4j2 is NOT used on our production servers. There is no risk of customer accounts being taken over or data being leaked via this vulnerability.
We use a content delivery network (CDN) to provide a fast user experience with low latency when downloading PDF files or other media documents.
We monitor our uptime, communicate server interruption through Twitter & Statuscake, backup data every hour and have 2 physical locations to do a failover.
We do not offer unlimited creation of QR Codes under a single account both for technical and commercial reasons. We can of course create a custom plan for you.
If you need a copy the current chat you can request it from the live chat menu ☰ and select "E-mail" transcript.
Sharing is caring :) We will very much appreciate if you write an honest review about our platform or if you share us on your social media channels.
No, we do not offer an Affiliate Programat this point. You can sign up for a White Label plan to resell our solution with your own domain and branding.
Verify that you have a correct system date and time, clear Chrome’s browsing data and clear your SSL State.
When your clients are logged in the plattform we do not display the chat window. It only appears if you are logged in as the admin of your White Label account.
No. We do not license or give any exclusive rights to other organizations.
We provide assistance and support through our live chat or e-mail or have a look in our knowledge base. You can also request new features on our feedback form.