Support and Services

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Where do I get help and support?

We provide assistance and support through our live chat or e-mail or have a look in our knowledge base. You can also request new features on our feedback form.

Last update 3 months ago

Is your website down?

To verify that our side is down you can you please run the following check isitdownorjust.me/qrplanet.com/

Last update 2 months ago

Can I get a transcript of this conversation?

If you need a copy the current chat you can request it from the live chat menu ☰ and select "E-mail" transcript.

Last update 3 months ago

How can I fix the connection error ERR_CONNECTION_CLOSED?

Check if site is up, check your internet connection and browser settings, disable antivirus and firewall, reset tcp/ip settings and disable vpn or proxy.

Last update 6 months ago

How can I fix the SSL error ERR CERT COMMON NAME INVALID?

Please check empty your browser cache, start a private session, clear the SSL State in browser or disable antivirus and firewall.

Last update 6 months ago

How can I fix the SSL error "ERR SSL PROTOCOL ERROR"?

Verify that you have a correct system date and time, clear Chrome’s browsing data and clear your SSL State.

Last update 8 months ago

Are you affected by the Log4J vulnerability?

No. Log4j2 is NOT used on our production servers. There is no risk of customer accounts being taken over or data being leaked via this vulnerability.

Last update 3 months ago

I love your platform and I'm so happy with your service. What can I do to help you growing?

Sharing is caring :) We will very much appreciate if you write an honest review about our platform or if you share us on your social media channels.

Last update 3 months ago

How can I hide the live chat widget from my White Label account?

When your clients are logged in the plattform we do not display the chat window. It only appears if you are logged in as the admin of your White Label account.

Last update 3 months ago

Can you give me exclusive rights to resell your service in my country?

No. We do not license or give any exclusive rights to other organizations.

Last update 3 months ago

Do you offer a plan with unlimited QR Codes?

We do not offer unlimited creation of QR Codes under a single account both for technical and commercial reasons. We can of course create a custom plan for you.

Last update 3 months ago

Do you have any kind of affiliate program?

No, we do not offer an Affiliate Programat this point. You can sign up for a White Label plan to resell our solution with your own domain and branding.

Last update 3 months ago

Why should I use your QR Code platform?

We never display ads, we have >99,5 uptime, we do daily backup, we have 10+ years of experience, we have a scalable infrastructure and there is no host hostage.

Last update 3 months ago

Why is the domain of uploaded media files starting from cdn.webapp-portal.com?

We use a content delivery network (CDN) to provide a fast user experience with low latency when downloading PDF files or other media documents.

Last update 3 months ago

How do you handle a downtime?

We monitor our uptime, communicate server interruption through Twitter, backup data every hour and have a hot standby system then goes online with 12 hours.

Last update 2 months ago

How to Fix the error ERR_CONNECTION_REFUSED?

Check if our site is down, verify your browser settings, temporarily disable antivirus and firewall software, flush your DNS cache or change your DNS address

Last update 3 months ago

Vulnerability disclosure policies (VDPs)

If you have found a vulnerability please submit your findings to us and we will reward you with a bug bounty. Please read more about accepted vulnerabilities.

Last update 3 months ago

Our compliance team require all new suppliers to complete our onboard process. Can you fill out our required forms?

we cannot fill out forms on an individual basis. You will find all information you need on our website.

Last update 3 months ago

Is our CDN or website blocked by your Firewall?

From time to time it happens, that a firewall or network security software is blocking some IP addresses of our CDN network or even our website.

Last update 2 months ago