Let's keep it simple. All your company information, invoices and account management in a single page.
First change the address and the company name in the Settings area. Then go to the Payment section and download the invoice again with the updated data.
If you have pending invoice it means that PayPal is reviewing the transaction and sends your payment to us after your payment source has been verified.
We will need the full company info upfront. This procedure is only executed for White label customers with an annual contract. A one-time charge of US$ 100 will be added to the invoice.
No. You will not be charged for the first 30 days even if you enter your payment info before the trial period is over.
The portal fee will be charged in advance. The fee for each user will be charged retrospectively from their creation date on the next invoice or on canceling.
The information that you entered in your account which is the company name and address is different than the one stored with your tax office.
Our payment provider submits refunds to your bank immediately. It can take up to 10 business days until your refund shows up on your bank account.
Yes, you can go to your Account settings and enter an e-mail (cc) address. This e-mail is only used as the delivery address for your invoices.
If you want to change your credit card, go to the Payment section and click on Choose payment method. There you can enter your updated credit card data.
Yes. We support wire transfer on annual payment. Payment is upfront and no discounts can be given.
Your credit card has expired or the limit has been exceeded. Your credit card company is blocking our charge. Strong customer authentication is required.
Yes, you need to go to your Payments section and you can download both your invoices and the receipt if paid via credit card.
We do not sell or license our software to be hosted on third party servers.
Yes. You can select the billing cycle on a quarterly or annual basis. You get a 20% discount on annual payment. The portal fee will be charged in advance.
Go to the payment section and select PayPal as payment method or terminate your account and leave the account active until the end of the contract period.
This is normal, your credit card has to be pre-authorized and the correct amount will be debited in the next step.
As a company in an EU country outside Austria, with a valid VAT number, name and address or if you are outside the EU, we issue your invoices without VAT.
The minimum contract term is 3 months. You can always cancel your subscriptions until the end of the contract period otherwise your membership is renewed.
When you terminate an account, a final invoice will be issued for the users that you have had active on your last billing cycle.
We accept credit cards (Amex, VISA or Master Card), Paypal or Wire Transfer when paid annually.