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DeutschPayments and invoicing
Let's keep it simple. All your company information, invoices and account management in a single page.
Articles
How can I update my address and company name on my invoice?
First change the address and the company name in the Settings area. Then go to the Payment section and download the invoice again with the updated data.
Last update 1 month agoWhy is my PayPal transaction pending?
If you have pending invoice it means that PayPal is reviewing the transaction and sends your payment to us after your payment source has been verified.
Last update 4 months agoI need a Certificate of Tax Residence
We will need the full company info upfront. This procedure is only executed for White label customers with an annual contract. A one-time charge of US$ 100 will be added to the invoice.
Last update 11 months agoWill I be charged for the days of the trial period that I do not use?
No. You will not be charged for the first 30 days even if you enter your payment info before the trial period is over.
Last update 1 year agoHow does the pricing work for white label plans?
The portal fee will be charged in advance. The fee for each user will be charged retrospectively from their creation date on the next invoice or on canceling.
Last update 1 year agoWhy is my VAT ID not accepted even it is correct?
The information that you entered in your account which is the company name and address is different than the one stored with your tax office.
Last update 1 year agoHow long will it take to have my money back into my account after a refund?
Our payment provider submits refunds to your bank immediately. It can take up to 10 business days until your refund shows up on your bank account.
Last update 1 year agoCan I assign a specific e-mail address to receive my invoices?
Yes, you can go to your Account settings and enter an e-mail (cc) address. This e-mail is only used as the delivery address for your invoices.
Last update 1 year agoHow do I re-activate my expired credit card?
If you want to change your credit card, go to the Payment section and click on Choose payment method. There you can enter your updated credit card data.
Last update 1 year agoCan I pay my invoice trough a wire bank transfer?
Yes. We support wire transfer on annual payment. Payment is upfront and no discounts can be given.
Last update 1 year agoWhy is my credit card rejected and I get a debit error?
Your credit card has expired or the limit has been exceeded. Your credit card company is blocking our charge. Strong customer authentication is required.
Last update 1 year agoCan I get a receipt of my credit card payment?
Yes, you need to go to your Payments section and you can download both your invoices and the receipt if paid via credit card.
Last update 1 year agoCan I purchase or license your platform to host on my own server?
We do not sell or license our software to be hosted on third party servers.
Last update 1 year agoCan I pay annually?
Yes. You can select the billing cycle on a quarterly or annual basis. You get a 20% discount on annual payment. The portal fee will be charged in advance.
Last update 1 year agoHow do I turn off the auto renewal of the current plan?
Go to the payment section and select PayPal as payment method or terminate your account and leave the account active until the end of the contract period.
Last update 1 year agoWhy $0,00 are shown when I try to make the payment?
This is normal, your credit card has to be pre-authorized and the correct amount will be debited in the next step.
Last update 1 year agoAm I required to pay VAT?
As a company in an EU country outside Austria, with a valid VAT number, name and address or if you are outside the EU, we issue your invoices without VAT.
Last update 1 year agoHow long is the contract period or the cancelation period for an account?
The minimum contract term is 3 months. You can always cancel your subscriptions until the end of the contract period otherwise your membership is renewed.
Last update 1 year agoWhat is a final invoice?
When you terminate an account, a final invoice will be issued for the users that you have had active on your last billing cycle.
Last update 1 year agoWhat payment methods do you accept?
We accept credit cards (Amex, VISA or Master Card), Paypal or Wire Transfer when paid annually.
Last update 1 year ago