internal category
Easily share content, track GPS locations of your scans, set up a password protection, directly download or delete a QR Code when it's no longer needed.
Learn how to connect your Canva to our QR Code Platform to load your Designer QR Codes and media files into your Canva Design.
The Permissions Tab within a user menu allows administrators to configure each user within their instance individually as needed.
GTIN (Global Trade Item Number) is an internationally standardized identification number for trade items. It is used to uniquely identify products and serves as the basis for barcodes that are scanned in retail and logistics.
Integrate Salesforce with our QR code platform to automatically export contacts from your landing pages.
Integrate Zoho CRM with our QR code platform to automatically export contacts from your landing pages.
Integrate Mailchimp with our QR code platform to automatically export contacts from your landing pages to a mailing list.
Create great numbers of QR Code in one go by uploading a CSV containing all the necessary information.
In the GS1 system, the Batch/Lot Number (AI 10) is used to uniquely identify a specific batch or lot of a product.
The Serial Number (AI 21) in the GS1 system uniquely identifies an individual item within a batch or production run.
The Consumer Product Variant (AI 22) in the GS1 system is used to identify different versions of a product within the same GTIN (Global Trade Item Number).
An Application Identifier (AI) according to GS1 is a numeric prefix that provides meaning to the data encoded in barcodes, RFID tags, and other GS1-based data structures.
GS1 Data Attributes are standardized pieces of information used within the GS1 System to describe products, locations, and assets. They ensure consistent, structured, and interoperable data exchange across global supply chains.
We are protecting users from phishing & abuse with strict security, monitoring, and reporting. Zero tolerance for fraud.
Integrate HubSpot with our QR code platform to automatically export contacts from your landing pages.
If you have found a vulnerability please submit your findings to us and we will reward you with a bug bounty. Please read more about accepted vulnerabilities.
To generate an MP3 QR Code, register an account, create a new QR Code, upload the MP3 file or enter a link to an audio file, and click Create QR Code.
No. We update our platform almost every day with new features and bug fixes. There is no downtime during an update since we are using failover systems.
To generate an App QR Code, register an account, create a new QR Code, enter the links, and click Create QR Code.
In this tutorial we will talk about labeling your QR Codes when bulk-downloading them. The QR Codes' names will be dispayed directly beneath the Codes.
This article will guide you how to connect your Identity Provider (IDP) to our platform using SCIM (System for Cross-domain Identity Management). This feature is only available for enterprise customers.
Here you can find our requirements and recommendations concerning your passwords for your account on our platform.
Two-way contact sharing is a new feature for QR Code's Digital Business Cards to facilitate the quick and effortless sharing of contact information both ways.
The Policy has been approved by management but as a small company, communication of our SDLC towards employees or consultants happens during the onboarding phase.
Yes. QR Planet offers Saas (Software as a Service). Applications are developed in accordance with our formal Software Development Life Cycle (SDLC) Policy.
If deemed necessary, applications are evaluated from a security perspektive prior to promotion to production.
Yes. Software versions that are no longer actively supported by the software publisher and for which no more security patches are released, are prohibited.
Yes. All web server and other software high-risk security patches are applied and verified at least monthly, or when available.
Yes. In accordance with any of QR Planet's relevant internal Policies, all sample applications and scripts are removed from web servers when put into service.
Yes. In accordance with any of QR Planet's relevant internal Policies and current security standards, all of QR Planet's web pages are fully relyant on HTTPS.
Yes.Management and appropriate consultants regularly review and validate compliance of all web servers and other devices concerning software security standards.
As a small LLC, communication of vulnerabilities to all relevant employees, partners or consultants is part of daily business and happens continuously.
Our Secure Code Reviews include analyses of vulnerabilities to attacks by performing periodic penetration tests in accordance with all Policies and requirements.
Next to our Audit Trail Logs, our Web Servers' and applications' logs are sufficiently detailed to support any necessary incident investigation.
Audit trail logs are used to keep track of critical events so you can see when, who and from where those critical events have been executed.
Personal Information is provided directly by our clients. The collection, useage, processing and retention of such data happens in full complience with the GDPR
Yes. Regular audits will be performed to verify that Hetzner's ISMS remains current.
Yes, you can disable the tracking of dynamic QR Codes even we track fully GDPR compliant and we do not store any Personal Identifiable Information (PII).
QR code scans may count twice: once for a preview or security check, and a second time for forwarding to the target URL by the QR reader app.
QR Planet protects against DDoS attacks with Hetzner's hardware-based defense and Cloudflare's global network, ensuring real-time mitigation without disrupting legitimate traffic.
You can set a time in minutes when a user will be auto-logged out if he is not active or you can also logout current logged in users.
This article will explain to you what GS1 QR Codes are, how you can benefit from them, how they work and guide you how to create your first GS1 QR Code with our GS1 Digital Link Generator.
Traditional barcodes provided a lot of value, especially in the retail space, their limitations of storing data is not really enough with dealing with the emerging requirements by consumers
The main difference between a traditional GS1 barcode (like the EAN/UPC or GS1-128) and a GS1 QR Code lies in their data capacity, functionality, and use cases
The GS1 Sunrise 2027 Initiative is a plan to start replacing traditional barcodes with QR codes by 2027
In order to be able to generate a GS1 QR Code you have to adhere to the GS1 Digital Link format. This format is based on a URL (Unified Resource Locator) and defines how data is going to be encoded.
A GS1 Digital Link is an innovative standard developed by GS1 that transforms traditional barcodes into a digital format
The provision of advertising services to legal persons, entities or bodies established in Russia is prohibited under Article 5n (2a) of Regulation (EU) No 833/2014, inserted by Regulation (EU) 2022/2474 of 16 December 2022.
This article will guide you to how to connect your users on Keycloak via Single Sign-On (SSO) to our platform. This feature is only available for enterprise customers.
This article will guide you to how to connect your users on Microsoft Azure Entra ID (formerly known as Active Directory) via SSO to our QR Code platform.
You can create various QR codes such as URL, Wi-Fi, vCard, SMS, email, geo-location, event, cryptocurrency, phone call, plain text, and dynamic QR codes, each serving different purposes.
QR codes are secure based on use; risks include phishing and tampering. Enhance security with HTTPS URLs and by scanning only trusted sources.
QR codes can store up to 7,089 numeric characters, 4,296 alphanumeric, 2,953 bytes, or 1,817 Kanji characters, with capacity depending on the version and error correction level.
Test your QR code on multiple devices, ensure it's visible and properly sized, secure the URL, and consider accessibility and legal compliance.
You can scan QR codes without a special app by using your smartphone's built-in camera function, web-based services like webqr.com, or integrated scanning features in some social media apps.
This article will guide you how to connect your users with SSO to our plattform.
We keep your tracking data of your QR Codes in accordance with GDPR for a maximum of 5 years. You can also delete the tracking data yourself at any time.
First change the address and the company name in the Settings area. Then go to the Payment section and download the invoice again with the updated data.
Learn how to add and personalize your digital business card to Google Wallet. This will make sharing your contact details even easier and more efficient.
Learn how to add and personalize your digital business card to Apple Wallet. This will make sharing your contact details even easier and more efficient.
Pricing of the one-time redeemable vouchers works on a Pay-as-you-go model. Each extra voucher is $0.015 and you can buy them from your user's area.
If you have pending invoice it means that PayPal is reviewing the transaction and sends your payment to us after your payment source has been verified.
Here you will find all the information on how to create a social media QR code in your account.
Static QR Codes work without an internet connection. Dynamic QR Codes contain a short URL and they require an internet connection in order to show its contents
We advise temporarily disabling all of your browser extensions in order to identify if any of them are causing the issue at hand
We will need the full company info upfront. This procedure is only executed for White label customers with an annual contract. A one-time charge of US$ 100 will be added to the invoice.
Use the forgot password function. Try to login from another browser or computer. You can choose a different internet connection and see if it works.
Yes, you can move one or more QR Codes from one user to another, as long as both users are using the same domain.
When a QR Code is scanned we first get the location of the device and depending on the location we compute the local time zone that shows up in the statistics
From time to time it happens, that a firewall or network security software is blocking some IP addresses of our CDN network or even our website.
No, you cannot change the QR Codes nor see any QR Code statistics, but you can leave your account on standby so that your QR Codes continue to redirect.
EPS QR Codes need longer to render; they are bigger in file size and they do not support gradients in true vector format. Please use the PDF or SVG format instead.
Once you have subscribed to a paid account go to the import section, enter the credentials of your free account and click Import. The import cannot be undone.
Login into your free account, create a coupon, set the number of vouchers for the coupon, download the vouchers, test a voucher and get redeeming statistics.
Reach out to your colleague to change the e-mail. Otherwise contact your IT Team to gain access to the password recovery e-mail sent to your former colleague.
Each user that you create under your White Label account can manage up to 250 dynamic QR Codes and 250 Landing pages..
If you want to print a QR Code with offset printing or embed your QR Code in an image using the CMYK color model you need the QR Code in CMYK colors.
In free trial period you cannot import QR Codes from free accounts, import more than 3 QR Codes at once or import vCards.
Yes, you will receive a reminder 1 week before the trial ends via e-mail. You will also receive an information e-mail when your account is deactivated.
Yes. Once you enter a payment method an invoice will be created. If the invoice is paid your account will be activated and your QR Codes will continue to work.
No. You will not be charged for the first 30 days even if you enter your payment info before the trial period is over.
No, if you do not enter a payment method before the 30 days of the trial period, the account will be automatically deactivated.
Yes. All QR Codes, landing pages and statistics that you created during your trial will show up in your account once you reactivate your account.
Once the trial period is over, the account will be automatically deactivated. If you need more time for some specific reasons, please contact our support team.
Provide enough contrast · Mind the quiet zone around the QR Code · Print QR Codes in scalable vector format · Watch the minimum size · Do not exceed the maximum size of a logo in a QR Code
The more designer elements you add to the QR Code, the more difficult it becomes to read. Remove or resize the logo and provide enough contrast.
Check if your account is active or if you have an open invoice. You might have exceeded the scan limit; the target URL is offline, or you deleted the QR Code.
With Webhooks you can send event based information to a customized URL. When an event e.g. QR_CODE_SCANNED occurs, your given URL will be called (webhooked).
The price list shows the maximum total number of QR codes that you can manage and edit from your account after registration
When you created your first QR Code, you can learn here to design the QR Code the way you like, save the design as template and re-use it for other QR Codes.
We operate in an ISO-27001-certified data center, we are GDPR compliant, we are doing pen tests and our technical and organizational measures ensure a secure usage of our service.
We never display ads, we have >99,5 uptime, we do daily backup, we have 10+ years of experience, we have a scalable infrastructure and there is no host hostage.
Redirect your users to different destinations depending on the country where the QR Code is scanned
Optimising your PDF files, will lead to a faster download time and you will use less webspace of your account.
Call-2-action buttons on a landing page offer a user a specific action e.g. initiate call or download a PDF that will be triggered when the button is pressed.
The portal fee will be charged in advance. The fee for each user will be charged retrospectively from their creation date on the next invoice or on canceling.
Step by step guide on how to create your first QR Code Business Card. Use the online editor to update your contact information and match your look and feel.
Integrate our service with Matomo Analytics by adding your tracking script to show all QR Code campaigns in your Matomo dashboards.
In this tutorial you will learn in a step-by-step guide how to setup your QR Code tracking with Google Analytics
The tracking process itself does not store any personal data. We collect country, city, scan time and date, model, brand and the anonymized IP for each scan.
The information that you entered in your account which is the company name and address is different than the one stored with your tax office.
If you create a dynamic QR Code a shortened URL in the QR Code will be used, so fewer characters must be encoded and the QR Code will be easier to scan.
Prepare an SVG version of your logo · Go to the designer QR Code · Upload the SVG file · Download your QR Code in vector format (EPS, PDF or SVG).
You can change the target URL even if the QR code has already been printed. Login into your account, edit the URL in your dashboard and set the new destination.
Yes, this is possible. For example, you can subsequently convert a simple dynamic QR code into a PDF QR Code, a Multilanguage QR Code, an App Download QR Code.
To generate a PDF QR Code, create an account, create a new QR Code, upload the PDF file and click Create QR Code.
With our White Label Manager you can run our platform under your own domain. Existing QR codes continue to work and newly created ones contain the new domain.
Static QR Codes created with our service never expire. Dynamic QR Codes in free accounts do not expire if they are scanned less than 100 times per day.
We recommend using the internal camera app on your smartphone. If the camera app doesn't read QR codes, install the Denso Wave or Kaspersky QR Code Scanner.
With our QR code tracking service, you will receive an e-mail as soon as one of your QR codes has been scanned if the notification function is activated.
Check if our site is down, verify your browser settings, temporarily disable antivirus and firewall software, flush your DNS cache or change your DNS address
No. A vCard QR Code only allows static text information with a limited number of characters.
Add your own contents and functionalities to your instance embedding you own JS or jQuery scripts on the Inject Custom Code > Footer of your Branding section.
To verify that our side is down you can you please run the following check isitdownorjust.me/qrplanet.com/
Check if site is up, check your internet connection and browser settings, disable antivirus and firewall, reset tcp/ip settings and disable vpn or proxy.
Please check empty your browser cache, start a private session, clear the SSL State in browser or disable antivirus and firewall.
No, we do not generate micro QR Codes from our platform. Micro QR Codes were an initiative of Denso Wave intented to improve the performance of small QR Codes.
Learn in this tutorial how to create coupons that have no redemption limit. The customer only needs to show the coupon to the employee and receives a discount.
Secure your account with a two-factor authentication using Google Authenticator following this tutorial.
When you want to deactivate or pause a QR Code you can delete the QR Code or change the target URL to redirect the user to another landing page instead.
Our service was launched in 2011, so we have survived the start-up phase and our teething troubles. Today we are a profitable business with exponantial organic growth.
When scanning a QR code the user is either being linked to your website directly (static QR Code) or he is redirected through a tracking URL (dynamic QR Code).
Learn about different ways how you can create a QR Code for your business card: Static vCard QR Code, QR Code Business Cards and Dynamic vCard QR Codes.
In this post you will learn how retargeting works in combination with QR Codes and the immense advantages of linking QR Codes from the offline world with your online offers.
No. Log4j2 is NOT used on our production servers. There is no risk of customer accounts being taken over or data being leaked via this vulnerability.
Yes. We offer a White Label solution which will allow you to use your own subdomain, look and feel and create independent accounts.
Yes, you can integrate our platform in any third party solution through our API and webhooks. However, we are not on Zapier or have a WordPress plugin yet.
Yes. We have many customers in China and Hong Kong who are using dynamic QR codes without problems. Most of the scans come from WeChat.
Yes! Our service is free of any kind of advertising. Beware of 3rd party QR Code scanners that might display ad banners. Use the internal camera app instead.
Yes, we can see the data you have created. We must be able to see the data, if the data has to be forwarded to authorities due to criminal relevance.
No. For security reasons it is not possible to track the person's phone number or any other details like name or address just by scanning the QR Code.
The device is behind a proxy, a bot from abroad is faking its user agent or there is a chance that the IP address is assigned by us to the wrong country.
Creating a Facebook QR Code can be done easily using Facebook’s internal QR Code function. Login to Facebook, go to your company page, download the QR Code.
Yes, our platform is 100% GDPR & CCPA compliant. You can find out more on our GDPR page.
You can create QR Code Business Cards by uploading contact data information through the Business Card API and setting optional parameters.
Create QR Codes that link to your Instagram account, Facebook page or YouTube channel and place them on your products, business card or in your shopping window.
No, your contact data is copied from your business card or vcard QR Code on his phone. The contact data is not linked or synced and therefore cannot be updated.
When creating a Landing Page you can add any HTML or CSS code in your text area boxes. The following guide give you some ideas about styling possibilities or how to embed multimedia content.
With the lead landing page editor you can create forms to get new leads. You can easily add fields to a form for a user to submit his e-mail and other data.
Yes. With our vCard Generator you can create as many vCards as you like.
Yes. We use Google fonts, but they are hosted on our servers. So when you visit our homepage there are no requests made to Google servers from your browser.
With Zapier you can import your contacts as QR Code Business Cards or vCard QR Codes from any source.
By scanning QR Codes in WeChat, almost everything is possible: You can follow a company, connect with a contact, pay in a restaurant or donate to a charitable cause.
In some cases, including iPhone devices, the URL is trimmed because it is too long to be displayed in the preview and therefore only the root domain will be shown.
Create a browser-dependent business card or independent business cards for each language connected to a multi-language QR Code.
We monitor our uptime, communicate server interruption through Twitter & Statuscake, backup data every hour and have 2 physical locations to do a failover.
Using the multilingual QR Code solution you can create a single QR Code that launches a different PDF file depending on the language of the user's device.
To upload your own icons for your business card, simply upload the logos you want to use directly under the Custom section in the Social Links tab.
If you are speaking on a conference and you have reached the end of your presentation you can easily share your documents with your audience, using a PowerPoint QR Code.
If you advertise your app with a QR Code on a poster, you can direct the user to the App Store, Play Store or Amazon Store with just a single App QR Code.
Not by default. When creating a landing page a metatag is set to no index. This metatag tells Google will not add your pages in their search results.
Yes. Login to your account, choose the QR Code you want to change and click on Replace PDF. Upload a new or select an existing PDF file and assign the new PDF.
Create scheduled QR code that redirect the user to the appropriate landing page or PDF document depending on the date, time or number of scans.
Yes. Login to your account, choose the QR Code and click on Edit. Click on Select Image, choose an image or upload a new one and click on Insert Image.
If a user scans a QR code for which recurring redirects are stored, he will be redirected to a specific landing page depending on the time and day of the week.
Select the texts, a country dependant message, and parameters to offer a fully customised pop up screen when the user scans a QR Code and permission is asked.
Yes, insert the Google Analytics or Matomo tracking code in your account settings, create a dynamic QR Code for the landing page and add the campaign parameters
Create a one-time redeemable coupon with unique vouchers. Then merge them with your contact list in Mailchimp to include the vouchers in your campaign.
Log into your account, add a Google API Key and enable the geocoding option. You will obtain the address, city, zip and country of your scans in your stats.
On our platform you have the possibility to assign one or more tags to created QR Codes to classify them and view accumulated statistics of tagged QR Codes.
Create a QR Code and select PDF QR Code. Then upload a PDF menu and click on create QR Code. You can finetune your digital menu by adding a title and image.
If you have to register your guests at the entrance, you can easily provide this via digital forms using a QR Code.
Create a QR Code · Activate the Scheduler · Turn on the random redirects · Create a list of all the possible URLs
Login into your account, create a QR Code and select One time from the available QR Code types then enter the two URLs for first and subsequent scans.
Yes, simple redirect to a video URL in a QR Code and the users can play the video on their mobile phone right after scanning the QR Code.
Create a csv or vcf file to import · select the type of business card · apply a template and import to the business cards to a folder.
Login to your account and activate the GPS tracking for your QR Code. Then track the position using the built-in GPS on your phone when you scan the QR Code.
A Team Leader can manage QR codes, landing pages and view statistics of group of users specified by the administrator or a manager.
This coupon type can be redeemed once per IP address. If smartphones access the coupon on the same Wi-Fi network, the coupon can only be redeemed by one user.
Changelog – March: Inline edit · Folders management · Archive · Tag system via API · Mass and group management · Media section
You can view the QR Codes in EPS format in Adobe Illustrator or with the free EPS Viewer software.
Learn how to add some JS code to change the favicon of your landing pages
Yes, you can go to your Account settings and enter an e-mail (cc) address. This e-mail is only used as the delivery address for your invoices.
Decode the QR Code first. Dynamic QR Codes have mostly shortened URLs encoded and therefor they are less crowded and they are smaller than static QR Codes.
Use a QR Code Reader that can deep link into an app, check your Facebook URL, update your Facebook App, check if you are referencing to a Facebook Group.
Our payment provider submits refunds to your bank immediately. It can take up to 10 business days until your refund shows up on your bank account.
If you want to change your credit card, go to the Payment section and click on Choose payment method. There you can enter your updated credit card data.
Yes. You can change the subdomain anytime in your account settings. Your existing QR Codes will continue to work. Printed QR Codes will keep the old domain.
Due to the high number of users on our portal, we are unfortunately unable to sign individual DPA contracts that you send us. We have a standard DPA contract.
Yes, because they are publicly accessible. White label users can activate the indexing of their landing pages by search engines who respect the noindex meta tag.
No. The beauty of vector graphic is that you can make them as big as you want without blurring the QR Code, because only polygons are saved and not pixels.
The user explicitly disallowed submitting his location · GPS is globally disabled · GPS, WLAN or UMTS reception is temporarily unavailable
You will receive a scan notification as often as the link in the QR Code of is scanned from a mobile device. Some QR Code Readers request the link twice.
Yes. We support wire transfer on annual payment. Payment is upfront and no discounts can be given.
If you are informed of a broken QR Code, log into your account, search for the broken QR Code, click on the URL and change the link to a working URL.
We do not offer unlimited creation of QR Codes under a single account both for technical and commercial reasons. We can of course create a custom plan for you.
QR codes can store up to 4192 characters, EAN codes can only store up to 13 digits. Smartphones read QR codes directly with the camera without a special app.
Per default no. However, you can create an email group at your email provider.
Go to your Branding > Production domain section of your White Label admin dashboard. Create a CNAME entry pointing to .webapp-portal.com for your subdomain.
Yes, QR Codes created on our website can be used free of charge and commercially. You can create as many QR codes as you want and they do not expire.
The Recovery Point Objective (RPO) is 1 hour and the Recovery Time Objective (RTO) is 12 hours.
If you need a copy the current chat you can request it from the live chat menu ☰ and select "E-mail" transcript.
Verify that you have a correct system date and time, clear Chrome’s browsing data and clear your SSL State.
Yes, upload the PDF files first and create a landing page with appropriate call-2-action buttons for each PDF download.
Subaccounts allow other users to access your account with their own username and password. Subaccounts have the same rights as you as the account owner.
Autoplay is generally not recommended as it is seen as a negative user experience. Autoplay is disabled in many browsers like in Firefox, Safari or Chrome.
Some QR Code readers only recognize a link if a protocol https:// is placed in front of the URL. Always create links with the protocol in front of the URL.
Sharing is caring :) We will very much appreciate if you write an honest review about our platform or if you share us on your social media channels.
QR Codes that you have printed will not show the new domain, because the QR Code has the old domain encoded. Only new created QR Codes show the new domain.
A static QR Code has the target URL directly encoded and will never expire. You cannot change the target URL once printed nor track who scanned your QR Codes.
No. You cannot change a static QR Code into a dynamic QR Code because the URL of a static QR Code is encoded in the QR Code and therefore cannot be changed.
In general, yes. It depends on the error correction level, that is set when creating a QR Code. The higher the level, the more of the QR code can be damaged.
If you want to print a large number of unique QR Codes on labels you may want use the label merge function of Microsoft Office Word.
Make sure the QR Code links to a PDF file that exists. Turn of the direct download of a PDF for Android devices. Try to scan QR Code with native camera app.
A QR code is a barcode that can contain any text up to 4096 characters long and can be read by a smartphone camera to link a user to a website or video.
No. A static QR Code with an mp3 encoded would not be recognized by a conventional QR Code reader as an audio file and QR Codes are limited to 4096 chars.
No, we do not offer an Affiliate Programat this point. You can sign up for a White Label plan to resell our solution with your own domain and branding.
If you open a QR Code in EPS format in CorelDraw, just press the CTRL-A and then the CTRL-L key to combine the units after opening. Now the thin lines are gone.
Your credit card has expired or the limit has been exceeded. Your credit card company is blocking our charge. Strong customer authentication is required.
Every QR Code Generator uses different algorithms and also different encodings. Another possibility are different error correction levels (L, M, Q or H).
Yes, you need to go to your Payments section and you can download both your invoices and the receipt if paid via credit card.
Apple iPhones already display the domain of the URL encoded in the QR Code when scanning. To preview the whole URL use a third party QR Code Reader App.
Redirect your users to different destinations depending on the GPS location where the QR Code is scanned.
We recommend a minimum size of 2 x 2 cm for a QR Code. However, you must consider the scanning distance and the number of charactars encoded in the QR Code.
This is normal, your credit card has to be pre-authorized and the correct amount will be debited in the next step.
Yes, but it depends if the shortened URL in your QR Code contains the domain of the other website or your own domain.
You can reset scans, lead contacts and voucher redemptions all at once or delete individual entries.
Go to the payment section and select PayPal as payment method or terminate your account and leave the account active until the end of the contract period.
Yes. You can select the billing cycle on a quarterly or annual basis. You get a 20% discount on annual payment. The portal fee will be charged in advance.
We do not sell or license our software to be hosted on third party servers.
Instagram/Facebook have some content policies that require the user to be over a certain age to have access to some specific profiles or company pages.
Display the location of your scans on a map and embed it in your website · Requires an active account, valid API key and a Google Maps API key.
The exported csv file uses a semicolon as a column separator. If your Excel uses a comma as a default separator all data will show up in just one column.
Use your desktop or laptop computer to simulate a GPS location after a QR code is scanned for debugging purposes.
Our platform speaks German, English, Spanish, Português and Swedish out of the box. If you have our White Label plan, you can add any custom language.
The minimum contract term is 3 months. You can always cancel your subscriptions until the end of the contract period otherwise your membership is renewed.
Yes. No matter to which plan you upgrade, the QR Codes will continue to work.
As a company in an EU country outside Austria, with a valid VAT number, name and address or if you are outside the EU, we issue your invoices without VAT.
Error correction helps, that a QR Code stays readable, even if some pixels are missing. You can choose between 4 different levels of error correction.
Yes. We support free SSL certificates from letsencrypt for your custom white label domain. It will take up to 48 hours until your SSL certificate is installed.
When your clients are logged in the plattform we do not display the chat window. It only appears if you are logged in as the admin of your White Label account.
We are in business since 2011 and have customers from health and pharmaceutical industries as well as governments among different countries using our QR Codes.
You cannot go back to a free plan after upgrading to a paid plan. However, it is possible to downgrade to paid plans under some conditions.
If you have deleted a QR Code you can either recreate it using the same short URL or you can restore it from your log section on the account settings.
No, your free account is independent from your paid plan and you can keep both accounts separately. You can import QR Codes from your free account to a paid plan.
Go to your Account settings and click on 'Change Plan'. You can upgrade to a higher plan anytime. Downgrading is possible too under some limitations.
We provide assistance and support through our live chat or e-mail or have a look in our knowledge base. You can also request new features on our feedback form.
If you have misspelled or entered a wrong E-Mail during the registration process you can correct it here.
Please check your spam folder, whitelist our domain, check your e-mail provider's greylisting and avoid e-mail aliases.
Your account get blocked when providing an invalid e-mail, the scan limit has been exceeded or fraudulent activity is detected.
The trial period for paid accounts is non-binding and the account will be automatically deactivated after 30 days if you do not sign up for a membership.
There are 3 possible reasons. Users scanning the QR Codes do not accept the consent box, mobile browsers block Google AnalyticsJS snippet or the loading time of the scripts took too long.
A 301-redirect calls the target page directly whereas a JavaScript redirect loads a page first where JavaScript code is executed to redirect to the target page
Ensure our e-mails are not blocked or end up in your spam folder. Do not use an e-mail address that forwards our mails.
Use Facebook or LinkedIn or try a one-time login. If you have a paid account use the Forgot Password function.
iPhones since iOS11 support QR Code reading with the native camera app out of the box, they decode website, vCard, WiFi, SMS, event, mail, map & more QR Codes.
Tap on the contact icon on the right bottom. Now tab strong on the profile image. In the context menu tap on Create New Contact and after tap on Done to save.
No. We do not license or give any exclusive rights to other organizations.
If you have forgotten which account you used to create the QR code, enter the short URL from the QR code and you will receive the anonymised email.
No. The DPA serves to ensure that we as a partner are GDPR compliant and that you can present the contract to the GDPR authority upon request.
Yes, the way we track unique visitors is GDPR / CCPA compliant. This is done by anonymizing and hashing the IP address of the user who scans the QR Code.
The webspace is the maximum total size of all files that you can store in your media section and depends on the plan you have subscribed.
Yes. If you change the production domain in your branding section, all created QR Codes continue to work. Both domains - the old and the new one - will work.
Startups get -20% discount in the first year and non-profit organizations or academic institutions get a -10% discount for lifetime.
We accept credit cards (Amex, VISA or Master Card), Paypal or Wire Transfer when paid annually.
Check if the target URL is online and displaying the correct content. Verify your QR Codes target URL. If URL was altered, change the password of your account.
Requests (Scans) are the total number of times that a QR Code has been scanned. Unique Visitors is the number of unique users that scanned the QR Code.
Go to your account settings and click on Terminate Account at the bottom. Please enter your current password and click on Complete Termination.
Yes. Once the QR Code is created you can add or edit these parameters directly in the target URL. However, the QR Code must be a dynamic QR Code.
When you terminate an account, a final invoice will be issued for the users that you have had active on your last billing cycle.
We use the b-crypt algorithm with a random generated salt to encrypt the passwords.
Users scanning the QR Code or following the shortURL will be required to enter a password to be redirected to the destination URL.
QR Codes from the free account never expire, but please take into account that a limitation of 100 scans per day may apply.