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Connect to our QR Code Platform with SSO using SAML 2.0

This article will guide you how to connect your users with SSO to our plattform.

Last update 12 hours ago

How long is the tracking data of my QR Codes stored?

We keep your tracking data of your QR Codes in accordance with GDPR for a maximum of 5 years. You can also delete the tracking data yourself at any time.

Last update 1 month ago

How can I update my address and company name on my invoice?

First change the address and the company name in the Settings area. Then go to the Payment section and download the invoice again with the updated data.

Last update 1 month ago

Digital Business Cards for your Google Wallet

Learn how to add and personalize your digital business card to Google Wallet. This will make sharing your contact details even easier and more efficient.

Last update 4 weeks ago

Digital Business Cards for your Apple Wallet

Learn how to add and personalize your digital business card to Apple Wallet. This will make sharing your contact details even easier and more efficient.

Last update 4 weeks ago

How does the pricing for 1-time redeemable vouchers work?

Pricing of the one-time redeemable vouchers works on a Pay-as-you-go model. Each extra voucher is $0.015 and you can buy them from your user's area.

Last update 2 months ago

Why is my PayPal transaction pending?

If you have pending invoice it means that PayPal is reviewing the transaction and sends your payment to us after your payment source has been verified.

Last update 4 months ago

How to create a Social Media QR Code in your account?

Here you will find all the information on how to create a social media QR code in your account.

Last update 1 month ago

Browser extensions conflicts

We advise temporarily disabling all of your browser extensions in order to identify if any of them are causing the issue at hand

Last update 1 day ago

Can I scan a QR Code without internet access or without phone signal?

Static QR Codes work without an internet connection. Dynamic QR Codes contain a short URL and they require an internet connection in order to show its contents

Last update 10 months ago

I need a Certificate of Tax Residence

We will need the full company info upfront. This procedure is only executed for White label customers with an annual contract. A one-time charge of US$ 100 will be added to the invoice.

Last update 11 months ago

I cannot login to my account

Use the forgot password function. Try to login from another browser or computer. You can choose a different internet connection and see if it works.

Last update 4 months ago

Can I move QR Codes from one user to another?

Yes, you can move one or more QR Codes from one user to another, as long as both users are using the same domain.

Last update 1 year ago

What time zone is used when a QR Code is tracked?

When a QR Code is scanned we first get the location of the device and depending on the location we compute the local time zone that shows up in the statistics

Last update 1 year ago

Is our CDN or website blocked by your Firewall?

From time to time it happens, that a firewall or network security software is blocking some IP addresses of our CDN network or even our website.

Last update 4 months ago

After terminating my account, will I still be able to modify my QR Codes and get statistics?

No, you cannot change the QR Codes nor see any QR Code statistics, but you can leave your account on standby so that your QR Codes continue to redirect.

Last update 4 months ago

Rendering QR Codes in PDF versus EPS format

EPS QR Codes need longer to render; they are bigger in file size and they do not support gradients in true vector format. Please use the PDF or SVG format instead.

Last update 1 year ago

How to import QR Codes from a free account to a paid plan

Once you have subscribed to a paid account go to the import section, enter the credentials of your free account and click Import. The import cannot be undone.

Last update 4 months ago

How can I login if a colleague left our company and the account is only accessible under his e-mail?

Reach out to your colleague to change the e-mail. Otherwise contact your IT Team to gain access to the password recovery e-mail sent to your former colleague.

Last update 1 year ago

How do I create one-time redeemable QR code coupons in my account?

Login into your free account, create a coupon, set the number of vouchers for the coupon, download the vouchers, test a voucher and get redeeming statistics.

Last update 1 month ago

Are there any limitations in the trial period?

In free trial period you cannot import QR Codes from free accounts, import more than 3 QR Codes at once or import vCards.

Last update 1 year ago

How many QR Codes can I create in my White Label account?

Each user that you create under your White Label account can manage up to 500 dynamic QR Codes and 500 Landing pages..

Last update 1 month ago

Will my QR codes work if I do not subscribe after the trial period?

No, if you do not enter a payment method before the 30 days of the trial period, the account will be automatically deactivated.

Last update 1 year ago

Will the contents of my trial account be available when I reactivate my trial account?

Yes. All QR Codes, landing pages and statistics that you created during your trial will show up in your account once you reactivate your account.

Last update 1 year ago

Can I extend my trial period? I need more time to evaluate my platform.

Once the trial period is over, the account will be automatically deactivated. If you need more time for some specific reasons, please contact our support team.

Last update 1 year ago

Do I get a reminder before my account expires?

Yes, you will receive a reminder 1 week before the trial ends via e-mail. You will also receive an information e-mail when your account is deactivated.

Last update 1 year ago

Will I be charged for the days of the trial period that I do not use?

No. You will not be charged for the first 30 days even if you enter your payment info before the trial period is over.

Last update 1 year ago

Will my current QR Codes work when I activate my account?

Yes. Once you enter a payment method an invoice will be created. If the invoice is paid your account will be activated and your QR Codes will continue to work.

Last update 1 year ago

CMYK QR Code

If you want to print a QR Code with offset printing or embed your QR Code in an image using the CMYK color model you need the QR Code in CMYK colors.

Last update 1 year ago

Vulnerability disclosure policies (VDPs)

If you have found a vulnerability please submit your findings to us and we will reward you with a bug bounty. Please read more about accepted vulnerabilities.

Last update 8 months ago

How do I print a QR Code?

Provide enough contrast · Mind the quiet zone around the QR Code · Print QR Codes in scalable vector format · Watch the minimum size · Do not exceed the maximum size of a logo in a QR Code

Last update 1 year ago

Why is my QR Code not working anymore?

Check if your account is active or if you have an open invoice. You might have exceeded the scan limit; the target URL is offline, or you deleted the QR Code.

Last update 1 year ago

Why my QR Code is not scanning?

The more designer elements you add to the QR Code, the more difficult it becomes to read. Remove or resize the logo and provide enough contrast.

Last update 1 year ago

Webhooks

With Webhooks you can send event based information to a customized URL. When an event e.g. QR_CODE_SCANNED occurs, your given URL will be called (webhooked).

Last update 11 months ago

How many QR codes can I manage in my account?

The price list shows the maximum total number of QR codes that you can manage and edit from your account after registration

Last update 1 year ago

How do I create a Designer QR Code in my account?

When you created your first QR Code, you can learn here to design the QR Code the way you like, save the design as template and re-use it for other QR Codes.

Last update 1 month ago

Are you ISO 27001:2013 Certified?

We operate in an ISO-27001-certified data center, we are GDPR compliant, we are doing pen tests and our technical and organizational measures ensure a secure usage of our service.

Last update 18 hours ago

Why should I use your QR Code platform?

We never display ads, we have >99,5 uptime, we do daily backup, we have 10+ years of experience, we have a scalable infrastructure and there is no host hostage.

Last update 15 hours ago

Multi-Country QR Codes

Redirect your users to different destinations depending on the country where the QR Code is scanned

Last update 1 year ago

Optimal size and compression tools for your PDF files

Optimising your PDF files, will lead to a faster download time and you will use less webspace of your account.

Last update 1 month ago

What is a call-2-action (C2A) button?

Call-2-action buttons on a landing page offer a user a specific action e.g. initiate call or download a PDF that will be triggered when the button is pressed.

Last update 1 year ago

How does the pricing work for white label plans?

The portal fee will be charged in advance. The fee for each user will be charged retrospectively from their creation date on the next invoice or on canceling.

Last update 1 year ago

How do I create a QR Code Business Card in my account?

Step by step guide on how to create your first QR Code Business Card. Use the online editor to update your contact information and match your look and feel.

Last update 1 month ago

QR Code tracking with Matomo

Integrate our service with Matomo Analytics by adding your tracking script to show all QR Code campaigns in your Matomo dashboards.

Last update 1 year ago

QR Code Analytics - Track QR Codes with Google Analytics

In this tutorial you will learn in a step-by-step guide how to setup your QR Code tracking with Google Analytics

Last update 4 months ago

What personal data do you collect during QR Code Tracking and is this GDPR compliant?

The tracking process itself does not store any personal data. We collect country, city, scan time and date, model, brand and the anonymized IP for each scan.

Last update 1 year ago

Why is my VAT ID not accepted even it is correct?

The information that you entered in your account which is the company name and address is different than the one stored with your tax office.

Last update 1 year ago

What is a shortened or vanity URL in a QR Code?

If you create a dynamic QR Code a shortened URL in the QR Code will be used, so fewer characters must be encoded and the QR Code will be easier to scan.

Last update 1 month ago

Vector QR Codes with SVG logo

Prepare an SVG version of your logo · Go to the designer QR Code · Upload the SVG file · Download your QR Code in vector format (EPS, PDF or SVG)

Last update 2 months ago

How do I change the URL in a dynamic QR Code?

You can change the target URL even if the QR code has already been printed. Login into your account, edit the URL in your dashboard and set the new destination.

Last update 1 year ago

How to create PDF QR Code

To generate a PDF QR Code, create an account, create a new QR Code, upload the PDF file and click Create QR Code.

Last update 1 month ago

Can I change the domain without the old QR Codes becoming invalid?

With our White Label Manager you can run our platform under your own domain. Existing QR codes continue to work and newly created ones contain the new domain.

Last update 1 year ago

Can I change the type of dynamic QR Code once it is created?

Yes, this is possible. For example, you can subsequently convert a simple dynamic QR code into a PDF QR Code, a Multilanguage QR Code, an App Download QR Code.

Last update 1 month ago

Will my QR Codes expire?

Static QR Codes created with our service never expire. Dynamic QR Codes in free accounts do not expire if they are scanned less than 100 times per day.

Last update 1 year ago

5 Best QR Code Scanners in 2023

We recommend using the internal camera app on your smartphone. If the camera app doesn't read QR codes, install the Denso Wave or Kaspersky QR Code Scanner.

Last update 1 year ago

QR Code Scan Notification

With our QR code tracking service, you will receive an e-mail as soon as one of your QR codes has been scanned if the notification function is activated.

Last update 3 weeks ago

How to Fix the error ERR_CONNECTION_REFUSED?

Check if our site is down, verify your browser settings, temporarily disable antivirus and firewall software, flush your DNS cache or change your DNS address

Last update 1 year ago

Can I add a picture of the user in a vCard QR Code?

No. A vCard QR Code only allows static text information with a limited number of characters.

Last update 1 year ago

How to add, remove or rearrange elements of my White Label account?

Add your own contents and functionalities to your instance embedding you own JS or jQuery scripts on the Inject Custom Code > Footer of your Branding section.

Last update 1 year ago

How can I fix the connection error ERR_CONNECTION_CLOSED?

Check if site is up, check your internet connection and browser settings, disable antivirus and firewall, reset tcp/ip settings and disable vpn or proxy.

Last update 1 year ago

How can I fix the SSL error ERR CERT COMMON NAME INVALID?

Please check empty your browser cache, start a private session, clear the SSL State in browser or disable antivirus and firewall.

Last update 1 year ago

Is your website down?

To verify that our side is down you can you please run the following check isitdownorjust.me/qrplanet.com/

Last update 1 month ago

Create coupons that have no redemption limit

Learn in this tutorial how to create coupons that have no redemption limit. The customer only needs to show the coupon to the employee and receives a discount.

Last update 1 year ago

Can I create a Micro QR Code on your platform?

No, we do not generate micro QR Codes from our platform. Micro QR Codes were an initiative of Denso Wave intented to improve the performance of small QR Codes.

Last update 1 year ago

How do I add two-factor authentication (2FA) to my account?

Secure your account with a two-factor authentication using Google Authenticator following this tutorial.

Last update 1 day ago

How can I be sure that in the free account, my QR codes will remain working forever?

Our service was launched in 2011, so we have survived the start-up phase and our teething troubles. Today we are a profitable business with exponantial organic growth.

Last update 1 year ago

What is the difference between a static and a dynamic QR Code?

When scanning a QR code the user is either being linked to your website directly (static QR Code) or he is redirected through a tracking URL (dynamic QR Code).

Last update 1 year ago

How do I deactivate or pause a QR Code?

When you want to deactivate or pause a QR Code you can delete the QR Code or change the target URL to redirect the user to another landing page instead.

Last update 1 year ago

QR Code Retargeting

In this post you will learn how retargeting works in combination with QR Codes and the immense advantages of linking QR Codes from the offline world with your online offers.

Last update 1 year ago

QR Code Business Card versus dynamic vCard QR Code

Learn about different ways how you can create a QR Code for your business card: Static vCard QR Code, QR Code Business Cards and Dynamic vCard QR Codes.

Last update 1 year ago

I'm an agency. Can I resell your solution to my customers?

Yes. We offer a White Label solution which will allow you to use your own subdomain, look and feel and create independent accounts.

Last update 1 year ago

Are you affected by the Log4J vulnerability?

No. Log4j2 is NOT used on our production servers. There is no risk of customer accounts being taken over or data being leaked via this vulnerability.

Last update 1 year ago

Facebook QR Code with Deep Link

Creating a Facebook QR Code can be done easily using Facebook’s internal QR Code function. Login to Facebook, go to your company page, download the QR Code.

Last update 1 year ago

Get Followers with QR Codes for Facebook, Instagram and Twitter

Create QR Codes that link to your Instagram account, Facebook page or YouTube channel and place them on your products, business card or in your shopping window.

Last update 1 year ago

Is your service GDPR and CCPA compliant?

Yes, our platform is 100% GDPR & CCPA compliant. You can find out more on our GDPR page.

Last update 1 year ago

Create QR Code Business Cards or vCard QR Codes with the API

You can create QR Code Business Cards by uploading contact data information through the Business Card API and setting optional parameters.

Last update 1 year ago

Can I connect your platform to a third-party like Zapier?

Yes, you can integrate our platform in any third party solution through our API and webhooks. However, we are not on Zapier or have a WordPress plugin yet.

Last update 1 year ago

Do you have access to my personal data I have created?

Yes, we can see the data you have created. We must be able to see the data, if the data has to be forwarded to authorities due to criminal relevance.

Last update 1 year ago

Is your QR Code platform running in China?

Yes. We have many customers in China and Hong Kong who are using dynamic QR codes without problems. Most of the scans come from WeChat.

Last update 1 year ago

Why do I see scans and requests from countries in my statistics where I did not publish the QR Code?

The device is behind a proxy, a bot from abroad is faking its user agent or there is a chance that the IP address is assigned by us to the wrong country.

Last update 1 year ago

Can I get the phone number, name or address of the person who scanned the QR Code?

No. For security reasons it is not possible to track the person's phone number or any other details like name or address just by scanning the QR Code.

Last update 1 year ago

Is your service guaranteed free of advertising?

Yes! Our service is free of any kind of advertising. Beware of 3rd party QR Code scanners that might display ad banners. Use the internal camera app instead.

Last update 1 year ago

Multi-lingual QR Code Business Cards

Create a browser-dependent business card or independent business cards for each language connected to a multi-language QR Code.

Last update 1 year ago

Forms in Landing Page for Lead Generation

With the lead landing page editor you can create forms to get new leads. You can easily add fields to a form for a user to submit his e-mail and other data.

Last update 1 year ago

Do you use Google Fonts?

Yes. We use Google fonts, but they are hosted on our servers. So when you visit our homepage there are no requests made to Google servers from your browser.

Last update 1 year ago

If my client saves my contact details in his phone and I change my phone number, will the new number be reflected in his phone?

No, your contact data is copied from your business card or vcard QR Code on his phone. The contact data is not linked or synced and therefore cannot be updated.

Last update 1 year ago

MP3 QR Code

Login to your account and create your MP3 QR Code by selecting #MP3 in the QR Code Generator section, upload your MP3 and set a description and title image.

Last update 1 year ago

HTML & CSS Guide

When creating a Landing Page you can add any HTML or CSS code in your text area boxes. The following guide give you some ideas about styling possibilities or how to embed multimedia content.

Last update 1 year ago

Using Zapier to import QR Code Business Cards

With Zapier you can import your contacts as QR Code Business Cards or vCard QR Codes from any source.

Last update 3 months ago

Is the generation of a static vCard for free?

Yes. With our vCard Generator you can create as many vCards as you like.

Last update 1 year ago

Why my iPhone is not showing my subdomain when a QR Code is scanned?

In some cases, including iPhone devices, the URL is trimmed because it is too long to be displayed in the preview and therefore only the root domain will be shown.

Last update 1 year ago

Create Designer WeChat QR Codes

By scanning QR Codes in WeChat, almost everything is possible: You can follow a company, connect with a contact, pay in a restaurant or donate to a charitable cause.

Last update 1 year ago

How do you handle a downtime?

We monitor our uptime, communicate server interruption through Twitter, backup data every hour and have a hot standby system then goes online with 12 hours.

Last update 1 day ago

PowerPoint QR Code

If you are speaking on a conference and you have reached the end of your presentation you can easily share your documents with your audience, using a PowerPoint QR Code.

Last update 1 year ago

Replace social icons on my QR Code Business Card

Upload the logos that you want to use in the media section and create a template from the branding section.

Last update 1 month ago

Multi-lingual PDF QR Code

Using the multilingual QR Code solution you can create a single QR Code that launches a different PDF file depending on the language of the user's device.

Last update 8 months ago

Are my landing pages indexed by Google?

Not by default. When creating a landing page a metatag is set to no index. This metatag tells Google will not add your pages in their search results.

Last update 1 year ago

App QR Code

If you advertise your app with a QR Code on a poster, you can direct the user to the App Store, Play Store or Amazon Store with just a single App QR Code.

Last update 1 year ago

Can I track my landing pages using a third party analytics solution?

Yes, insert the Google Analytics or Matomo tracking code in your account settings, create a dynamic QR Code for the landing page and add the campaign parameters

Last update 1 year ago

How can I retrieve the city, region, postal code and street address of a QR Code scan?

Log into your account, add a Google API Key and enable the geocoding option. You will obtain the address, city, zip and country of your scans in your stats.

Last update 1 year ago

How do I send unique QR Code vouchers to a Mailchimp mailing list?

Create a one-time redeemable coupon with unique vouchers. Then merge them with your contact list in Mailchimp to include the vouchers in your campaign.

Last update 1 year ago

How do I customize the GPS dialog?

Select the texts, a country dependant message, and parameters to offer a fully customised pop up screen when the user scans a QR Code and permission is asked.

Last update 1 year ago

QR Codes with recurring redirects

If a user scans a QR code for which recurring redirects are stored, he will be redirected to a specific landing page depending on the time and day of the week.

Last update 1 year ago

Can I add my own image in my PDF QR Code instead of the default image?

Yes. Login to your account, choose the QR Code and click on Edit. Click on Select Image, choose an image or upload a new one and click on Insert Image.

Last update 1 month ago

How can I replace the PDF file in the QR code in my account?

Yes. Login to your account, choose the QR Code you want to change and click on Replace PDF. Upload a new or select an existing PDF file and assign the new PDF.

Last update 1 month ago

Assigning Tags to a QR Code

On our platform you have the possibility to assign one or more tags to created QR Codes to classify them and view accumulated statistics of tagged QR Codes.

Last update 1 year ago

How do I create a PDF QR code for a menu in my account?

Create a QR Code and select PDF QR Code. Then upload a PDF menu and click on create QR Code. You can finetune your digital menu by adding a title and image.

Last update 1 month ago

Contact Tracing for COVID19

If you have to register your guests at the entrance, you can easily provide this via digital forms using a QR Code.

Last update 1 month ago

Random redirected QR Codes

Create a QR Code · Activate the Scheduler · Turn on the random redirects · Create a list of all the possible URLs

Last update 1 year ago

One-time scannable QR Code

Login into your account, create a QR Code and select One time from the available QR Code types then enter the two URLs for first and subsequent scans.

Last update 1 year ago

How can I get the GPS position/location of where a QR Code has been scanned?

Login to your account and activate the GPS tracking for your QR Code. Then track the position using the built-in GPS on your phone when you scan the QR Code.

Last update 5 months ago

QR Codes with scheduled redirects

Create scheduled QR code that redirect the user to the appropriate landing page or PDF document depending on the date, time or number of scans.

Last update 1 year ago

Can I include a video from YouTube or an mp4 file in a QR Code?

Yes, simple redirect to a video URL in a QR Code and the users can play the video on their mobile phone right after scanning the QR Code.

Last update 1 year ago

Import contacts to QR Code Business Card or vCard QR Codes

Create a csv or vcf file to import · select the type of business card · apply a template and import to the business cards to a folder.

Last update 1 year ago

Manage any user as a Team Leader

A Team Leader can manage QR codes, landing pages and view statistics of group of users specified by the administrator or a manager.

Last update 1 year ago

Create coupon to be redeemed once per IP

This coupon type can be redeemed once per IP address. If smartphones access the coupon on the same Wi-Fi network, the coupon can only be redeemed by one user.

Last update 1 month ago

UX Updates: Inline Edit, QR Code mass management, Tagging and Media

Changelog – March: Inline edit · Folders management · Archive · Tag system via API · Mass and group management · Media section

Last update 1 year ago

How can I view my downloaded EPS QR Code?

You can view the QR Codes in EPS format in Adobe Illustrator or with the free EPS Viewer software.

Last update 1 month ago

Can I assign a specific e-mail address to receive my invoices?

Yes, you can go to your Account settings and enter an e-mail (cc) address. This e-mail is only used as the delivery address for your invoices.

Last update 1 year ago

Change the favicon of a custom landing page

Learn how to add some JS code to change the favicon of your landing pages

Last update 1 year ago

How do I find out if a QR Code is dynamic or static?

Decode the QR Code first. Dynamic QR Codes have mostly shortened URLs encoded and therefor they are less crowded and they are smaller than static QR Codes.

Last update 1 year ago

Is a high resolution QR Code with only 5 kilobytes much too small to print on a big billboard?

No. The beauty of vector graphic is that you can make them as big as you want without blurring the QR Code, because only polygons are saved and not pixels.

Last update 1 year ago

Broken Link Check for QR Codes

If you are informed of a broken QR Code, log into your account, search for the broken QR Code, click on the URL and change the link to a working URL.

Last update 1 year ago

Do you offer a plan with unlimited QR Codes?

We do not offer unlimited creation of QR Codes under a single account both for technical and commercial reasons. We can of course create a custom plan for you.

Last update 1 year ago

What is the difference between EAN barcodes and QR Codes?

QR codes can store up to 4192 characters, EAN codes can only store up to 13 digits. Smartphones read QR codes directly with the camera without a special app.

Last update 1 year ago

Can more than one person receive a notification email when a landing page is viewed or a QR Code is scanned?

Per default no. However, you can create an email group at your email provider.

Last update 1 year ago

Is it possible that you sign our Data Processing Agreement (DPA) contract?

Due to the high number of users on our portal, we are unfortunately unable to sign individual DPA contracts that you send us. We have a standard DPA contract.

Last update 1 year ago

How long will it take to have my money back into my account after a refund?

Our payment provider submits refunds to your bank immediately. It can take up to 10 business days until your refund shows up on your bank account.

Last update 1 year ago

How do I re-activate my expired credit card?

If you want to change your credit card, go to the Payment section and click on Choose payment method. There you can enter your updated credit card data.

Last update 1 year ago

Can I change the subdomain of my account?

Yes. You can change the subdomain anytime in your account settings. Your existing QR Codes will continue to work. Printed QR Codes will keep the old domain.

Last update 1 year ago

Why is my Facebook QR Code not working?

Use a QR Code Reader that can deep link into an app, check your Facebook URL, update your Facebook App, check if you are referencing to a Facebook Group.

Last update 1 year ago

Are my landing pages crawlable by bots?

Yes, because they are publicly accessible. White label users can activate the indexing of their landing pages by search engines who respect the noindex meta tag.

Last update 1 year ago

Why do I not retrieve the GPS position when scanning the QR Code?

The user explicitly disallowed submitting his location · GPS is globally disabled · GPS, WLAN or UMTS reception is temporarily unavailable

Last update 1 year ago

Why do I get the scan notification always twice by e-mail, when I scan a QR Code?

You will receive a scan notification as often as the link in the QR Code of is scanned from a mobile device. Some QR Code Readers request the link twice.

Last update 1 year ago

Can I pay my invoice trough a wire bank transfer?

Yes. We support wire transfer on annual payment. Payment is upfront and no discounts can be given.

Last update 1 year ago

Domain Masking

Go to your Branding > Production domain section of your White Label admin dashboard. Create a CNAME entry pointing to .webapp-portal.com for your subdomain.

Last update 3 months ago

Are QR Codes for free?

Yes, QR Codes created on our website can be used free of charge and commercially. You can create as many QR codes as you want and they do not expire.

Last update 1 year ago

What is your guaranteed RTO and RPO values for the service offered by each recovery strategy?

The Recovery Point Objective (RPO) is 1 hour and the Recovery Time Objective (RTO) is 12 hours.

Last update 1 year ago

Can I get a transcript of this conversation?

If you need a copy the current chat you can request it from the live chat menu ☰ and select "E-mail" transcript.

Last update 1 year ago

How can I fix the SSL error "ERR SSL PROTOCOL ERROR"?

Verify that you have a correct system date and time, clear Chrome’s browsing data and clear your SSL State.

Last update 5 months ago

Why only text is shown in the QR Reader and I'm not redirected to the website after scanning?

Some QR Code readers only recognize a link if a protocol https:// is placed in front of the URL. Always create links with the protocol in front of the URL.

Last update 1 year ago

What are Subaccounts?

Subaccounts allow other users to access your account with their own username and password. Subaccounts have the same rights as you as the account owner.

Last update 19 hours ago

Can I embed multiple PDF files in a QR Code?

Yes, upload the PDF files first and create a landing page with appropriate call-2-action buttons for each PDF download.

Last update 1 year ago

Print batch QR Codes on labels

If you want to print a large number of unique QR Codes on labels you may want use the label merge function of Microsoft Office Word.

Last update 1 year ago

How do I get rid of thin lines between pixels of a QR Code in CorelDraw?

If you open a QR Code in EPS format in CorelDraw, just press the CTRL-A and then the CTRL-L key to combine the units after opening. Now the thin lines are gone.

Last update 1 year ago

Do you have any kind of affiliate program?

No, we do not offer an Affiliate Programat this point. You can sign up for a White Label plan to resell our solution with your own domain and branding.

Last update 1 year ago

Why is my PDF file not showing after scanning the QR Code?

Make sure the QR Code links to a PDF file that exists. Turn of the direct download of a PDF for Android devices. Try to scan QR Code with native camera app.

Last update 1 month ago

I created a static QR Code. Can I turn it into a dynamic QR Code?

No. You cannot change a static QR Code into a dynamic QR Code because the URL of a static QR Code is encoded in the QR Code and therefore cannot be changed.

Last update 1 year ago

Is a QR Code still readable when some areas of are damaged or missing?

In general, yes. It depends on the error correction level, that is set when creating a QR Code. The higher the level, the more of the QR code can be damaged.

Last update 1 year ago

What is a static QR Code?

A static QR Code has the target URL directly encoded and will never expire. You cannot change the target URL once printed nor track who scanned your QR Codes.

Last update 1 year ago

What is a QR Code and how do they work?

A QR code is a barcode that can contain any text up to 4096 characters long and can be read by a smartphone camera to link a user to a website or video.

Last update 1 month ago

Can I store an MP3 offline in a static QR code?

No. A static QR Code with an mp3 encoded would not be recognized by a conventional QR Code reader as an audio file and QR Codes are limited to 4096 chars.

Last update 1 year ago

I love your platform and I'm so happy with your service. What can I do to help you growing?

Sharing is caring :) We will very much appreciate if you write an honest review about our platform or if you share us on your social media channels.

Last update 1 year ago

Why does my old domain still show when I scan a dynamic QR Code, even I have changed my subdomain?

QR Codes that you have printed will not show the new domain, because the QR Code has the old domain encoded. Only new created QR Codes show the new domain.

Last update 1 month ago

Can an MP3 automatically start playing when scanning a QR Code?

Autoplay is generally not recommended as it is seen as a negative user experience. Autoplay is disabled in many browsers like in Firefox, Safari or Chrome.

Last update 1 year ago

Why is my credit card rejected and I get a debit error?

Your credit card has expired or the limit has been exceeded. Your credit card company is blocking our charge. Strong customer authentication is required.

Last update 1 year ago

Can I get a receipt of my credit card payment?

Yes, you need to go to your Payments section and you can download both your invoices and the receipt if paid via credit card.

Last update 1 year ago

How can I preview the URL behind the QR Code?

Apple iPhones already display the domain of the URL encoded in the QR Code when scanning. To preview the whole URL use a third party QR Code Reader App.

Last update 1 year ago

Why two QR Codes with the same URL can look different?

Every QR Code Generator uses different algorithms and also different encodings. Another possibility are different error correction levels (L, M, Q or H).

Last update 1 year ago

Geo-Fencing QR Code

Redirect your users to different destinations depending on the GPS location where the QR Code is scanned.

Last update 1 year ago

What is the minimum size of a QR Code?

We recommend a minimum size of 2 x 2 cm for a QR Code. However, you must consider the scanning distance and the number of charactars encoded in the QR Code.

Last update 1 year ago

How do I reset or clear my QR Code statistics?

You can reset scans, lead contacts and voucher redemptions all at once or delete individual entries.

Last update 1 year ago

Why $0,00 are shown when I try to make the payment?

This is normal, your credit card has to be pre-authorized and the correct amount will be debited in the next step.

Last update 1 year ago

I created a dynamic QR code with another website. Can I activate and edit the QR code via your service?

Yes, but it depends if the shortened URL in your QR Code contains the domain of the other website or your own domain.

Last update 1 year ago

How do I turn off the auto renewal of the current plan?

Go to the payment section and select PayPal as payment method or terminate your account and leave the account active until the end of the contract period.

Last update 1 year ago

Why is my QR Code that redirects to my Instagram account showing an error page after scanning?

Instagram/Facebook have some content policies that require the user to be over a certain age to have access to some specific profiles or company pages.

Last update 1 year ago

Simulate a GPS position after a QR Code scan

Use your desktop or laptop computer to simulate a GPS location after a QR code is scanned for debugging purposes.

Last update 1 year ago

Why does my exported .csv file look broken in Excel?

The exported csv file uses a semicolon as a column separator. If your Excel uses a comma as a default separator all data will show up in just one column.

Last update 1 year ago

Can I purchase or license your platform to host on my own server?

We do not sell or license our software to be hosted on third party servers.

Last update 1 year ago

Can I pay annually?

Yes. You can select the billing cycle on a quarterly or annual basis. You get a 20% discount on annual payment. The portal fee will be charged in advance.

Last update 1 year ago

How do I visualize my scan positions in a map?

Display the location of your scans on a map and embed it in your website · Requires an active account, valid API key and a Google Maps API key.

Last update 1 year ago

How can I hide the live chat widget from my White Label account?

When your clients are logged in the plattform we do not display the chat window. It only appears if you are logged in as the admin of your White Label account.

Last update 1 year ago

Am I required to pay VAT?

As a company in an EU country outside Austria, with a valid VAT number, name and address or if you are outside the EU, we issue your invoices without VAT.

Last update 1 year ago

Who are your references?

We are in business since 2011 and have customers from health and pharmaceutical industries as well as governments among different countries using our QR Codes.

Last update 1 year ago

How long is the contract period or the cancelation period for an account?

The minimum contract term is 3 months. You can always cancel your subscriptions until the end of the contract period otherwise your membership is renewed.

Last update 1 year ago

What languages do you support in your platform?

Our platform speaks German, English, Spanish, Português and Swedish out of the box. If you have our White Label plan, you can add any custom language.

Last update 1 year ago

Are the IPs of unique visitors tracked GDPR and CCPA compliant when scanning a QR Code?

Yes, the way we track unique visitors is GDPR / CCPA compliant. This is done by anonymizing and hashing the IP address of the user who scans the QR Code.

Last update 5 months ago

Will my QR Codes continue to work if I upgrade to another plan?

Yes. No matter to which plan you upgrade, the QR Codes will continue to work.

Last update 1 year ago

Do I have to sign the DPA and return it to you?

No. The DPA serves to ensure that we as a partner are GDPR compliant and that you can present the contract to the GDPR authority upon request.

Last update 1 year ago

Do I get an SSL certificate when I use my custom domain?

Yes. We support free SSL certificates from letsencrypt for your custom white label domain. It will take up to 48 hours until your SSL certificate is installed.

Last update 6 months ago

I made a QR Code but forgot my e-mail. How can I access the QR Code?

If you have forgotten which account you used to create the QR code, enter the short URL from the QR code and you will receive the anonymised email.

Last update 1 year ago

Can I downgrade from my existing plan to another?

You cannot go back to a free plan after upgrading to a paid plan. However, it is possible to downgrade to paid plans under some conditions.

Last update 1 year ago

Why has my account been blocked?

Your account get blocked when providing an invalid e-mail, the scan limit has been exceeded or fraudulent activity is detected.

Last update 1 year ago

If I change the domain of my White Label Account, will my existing QR Codes still work?

Yes. If you change the production domain in your branding section, all created QR Codes continue to work. Both domains - the old and the new one - will work.

Last update 1 year ago

Why do I not receive a confirmation e-mail after registration?

Please check your spam folder, whitelist our domain, check your e-mail provider's greylisting and avoid e-mail aliases.

Last update 1 year ago

Why do I not receive e-mails from you?

Ensure our e-mails are not blocked or end up in your spam folder. Do not use an e-mail address that forwards our mails.

Last update 1 year ago

What is the difference between a 301 and JavaScript redirection?

A 301-redirect calls the target page directly whereas a JavaScript redirect loads a page first where JavaScript code is executed to redirect to the target page

Last update 1 year ago

Why the number of scans shown in my dashboard is way bigger than the visits shown in Google Analytics?

There are 3 possible reasons. Users scanning the QR Codes do not accept the consent box, mobile browsers block Google AnalyticsJS snippet or the loading time of the scripts took too long.

Last update 1 year ago

I have misspelled my e-mail during the registration process. How can I login?

If you have misspelled or entered a wrong E-Mail during the registration process you can correct it here.

Last update 1 year ago

Where do I get help and support?

We provide assistance and support through our live chat or e-mail or have a look in our knowledge base. You can also request new features on our feedback form.

Last update 1 year ago

Will the QR Codes from my free account be deleted if I sign up for a paid plan?

No, your free account is independent from your paid plan and you can keep both accounts separately. You can import QR Codes from your free account to a paid plan.

Last update 1 year ago

How do I restore a deleted QR Code?

If you have deleted a QR Code you can either recreate it using the same short URL or you can restore it from your log section on the account settings.

Last update 1 year ago

How do I login when I get invalid user/password combination?

Use Facebook or LinkedIn or try a one-time login. If you have a paid account use the Forgot Password function.

Last update 3 months ago

How do I change my current plan to upgrade or downgrade?

Go to your Account settings and click on 'Change Plan'. You can upgrade to a higher plan anytime. Downgrading is possible too under some limitations.

Last update 1 year ago

Do I have to terminate the trial account or will it get automatically deactivated?

The trial period for paid accounts is non-binding and the account will be automatically deactivated after 30 days if you do not sign up for a membership.

Last update 1 year ago

Add a contact on your iPhone with a QR Code

Tap on the contact icon on the right bottom. Now tab strong on the profile image. In the context menu tap on Create New Contact and after tap on Done to save.

Last update 1 year ago

iPhone reads QR Code with camera

iPhones since iOS11 support QR Code reading with the native camera app out of the box, they decode website, vCard, WiFi, SMS, event, mail, map & more QR Codes.

Last update 1 year ago

Can you give me exclusive rights to resell your service in my country?

No. We do not license or give any exclusive rights to other organizations.

Last update 1 year ago

Do you offer discounts?

Startups get -20% discount in the first year and non-profit organizations or academic institutions get a -10% discount for lifetime.

Last update 1 year ago

What payment methods do you accept?

We accept credit cards (Amex, VISA or Master Card), Paypal or Wire Transfer when paid annually.

Last update 1 year ago

What can I do if my QR Code has been hijacked?

Check if the target URL is online and displaying the correct content. Verify your QR Codes target URL. If URL was altered, change the password of your account.

Last update 1 year ago

What is the difference between Unique Visitors and Requests?

Requests (Scans) are the total number of times that a QR Code has been scanned. Unique Visitors is the number of unique users that scanned the QR Code.

Last update 1 year ago

QR Code Error Correction

Error correction helps, that a QR Code stays readable, even if some pixels are missing. You can choose between 4 different levels of error correction.

Last update 1 year ago

How do I terminate, delete or close my account?

Go to your account settings and click on Terminate Account at the bottom. Please enter your current password and click on Complete Termination.

Last update 1 year ago

What is the webspace of my account? Can I have more webspace?

The webspace is the maximum total size of all files that you can store in your media section and depends on the plan you have subscribed.

Last update 4 months ago

Can I add Google Analytics campaign parameters to a QR Code that is already created?

Yes. Once the QR Code is created you can add or edit these parameters directly in the target URL. However, the QR Code must be a dynamic QR Code.

Last update 1 year ago

What is a final invoice?

When you terminate an account, a final invoice will be issued for the users that you have had active on your last billing cycle.

Last update 1 year ago

Which algorithm is used to encrypt my password?

We use the b-crypt algorithm with a random generated salt to encrypt the passwords.

Last update 1 year ago

Password protected QR Codes

Users scanning the QR Code or following the shortURL will be required to enter a password to be redirected to the destination URL.

Last update 1 year ago

How does the scan limitation for free accounts work?

​​QR Codes from the free account never expire, but please take into account that a limitation of 100 scans per day may apply.

Last update 5 months ago